FAQ
Who are you?
I am Piarelle and I am an illustrator/comic artist. In this shop you'll find prints and comics I have previously offered at comic conventions. You can find out more about my artwork on my personal website found at www.pencilled-dreams.co.uk.
I live outside the UK, can I order from your store?
Sure you can! The shipping cost is a flat rate for worldwide orders at the moment but it's tracked.
Is postage and packaging included in the item cost?
Unfortunately, no. Postage and packaging is paid for separately upon checkout. All orders will be sent off in sturdy, thick, cardboard envelopes to prevent damages to the product. The P+P cost reflects both the cost of the postage and the packaging.
Do you only post orders via track and sign service?
Yes, UK orders will be sent via Royal Mail's 'Signed For' 1st Class service and Worldwide orders will be sent via 'International Tracked'. I realise it's pricey, but if you've paid for an item I want to make sure that it reaches you safely! I will not be held responsible for orders lost in the post.
When will I receive my order?
Currently due to the COVID-19 situation I'll only make a trip to the post office once a week (Mondays or Tuesday if there was a Bank Holiday). I will email you your order tracking number once it has been dispatched and you can keep track of delivery progress on the Royal Mail website. After dispatch, please allow 7-14 working days for delivery within the UK and up to 28 days for worldwide orders.
I've sent you an email about my order but I haven't received a reply yet. What's going on?
Whilst I usually reply to such emails asap, I'd appreciate it if you allow up to 48 hours for a response. My business days are Mondays to Fridays (excluding Bank Holidays). So, if you're emailing on a Saturday, chances are I won't see it until next week. Apologies for any inconvenience this may cause you T_T.
Where can I view more of your work?
Thanks for taking an interest in my art! My art can be viewed at the following places: