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FAQ

Who are you?

I am Piarelle and I am an illustrator/comic artist. In this shop you'll find prints and comics I have previously offered at comic conventions. You can find out more about my artwork on my personal website found at www.pencilled-dreams.co.uk

I live outside the UK, can I order from your store? 

Of course you can! Please note that postage to anywhere outside the UK mainland costs extra. 

Is postage and packaging included in the item cost?

Unfortunately no. Postage and packaging is paid for separately upon checkout. All orders will be sent off in sturdy, thick, cardboard envelopes to prevent damages to the product.  

Do you only post orders via track and sign service?

Yes, all orders made will be delivered via Royal Mail's track and sign service. If you've paid for an item I want to make sure that it reaches you safely! I will contact you with your order tracking number once the parcel has been posted. I will not be held responsible for orders lost in the post.

When will I receive my order?

Orders made will take between 1-3 days for dispatch (excluding public holidays). I will email you your order tracking number once it has been dispatched and you can keep track of delivery progress on the Royal Mail website. After dispatch, please allow 7-14 working days for delivery within the UK. For everywhere else, please allow up to 30 working days.

I've sent you an email about my order but I haven't received a reply yet. What's going on? 

Please allow up to 48 hours for response. I usually reply to such emails asap but if it's been over 48 hours, chances are is that my internet connection is down. If this happens I'll email you back as soon as connection is re-established. I apologise for any inconvenience this may cause you :(.

Where can I view more of your work?

Thanks for taking an interest in my art! My art can be viewd at the following places:

My Website

Tumblr 

DeviantART

Twitter